We've compiled a hints 'n' tips guide to raising LiveCompare technical support issues. The guide covers the most common causes of workflow errors, what tools are available to help and what information we'll need about your environment to best respond to the issue. The guide is available here on iShare...
The following document describes some common administrative tasks for the LiveCompare server. Checking Active Users To check which users are currently logged into LiveCompare, log in as a user with Administrator privileges and select the ‘Users’ folder in the Administration hierarchy. The...
When developing a workflow that reads data from an SAP table, LiveCompare lets you select which rows to read by means of the aptly-named Rows to Read parameter. If you have a fixed set of selection criteria then you can edit the parameter once and be done. But what if the selection criteria are dynamic...
By default SQL 2008 has all server protocols disabled. LiveCompare uses the TCP/IP protocol to communicate with the SQL server. To enable this protocol in SQL 2008 you can go into the SQL Server Configuration, expand SQL Server Network Configuration, select " Protocols for MSSQLSERVER", right-click TCP...
In testing with Internet Explorer 8 we discovered a problem in uploading files. This applies to both LiveCompare and LiveModel. In LiveCompare you can upload external data source files to the server. In LiveModel you can upload LiveCapture data files to the server. In both cases we use an HTML form and...
There is a new hotfix available for LiveCompare 2.1. It corrects a problem in the Read SAP Table and Join action that was reported by a customer. They had a custom workflow that used the Read SAP Table and Join action in a loop, and the action intermittently failed with an error message like: invalid...
There's a new workflow available in the Templates area that checks whether the LiveCompare 2.1 transports are installed on a given SAP system. The workflow, found here , uses the transport information in table E070 to match against a hard-coded table of LiveCompare transport information. If you set the...
The preferred way to access our Technical Support services is via the online helpdesk. This is the preferred method for two reasons. First - you can track progress more easily than in an email trail. Second - the alert goes to a group of people ensuring that a direct email isn't left unattended for...